You'll be able to track the parcels journey back to us, so we can process your refund in the quickest possible time. If you're returning an item because you've changed your mind, please contact us and we'll walk you through the simple returns process. We choose to keep the price of our products as low as possible and as such this unfortunately doesn’t allow for free returns. Have proof of purchase, such as a copy of your receipt or order confirmation. Be unused and in original condition, with all packaging, tags and labels intact. We hope that you’ll be happy with what you buy, however if you change your mind then you can return unwanted items within 14 days after purchase. If you have any questions about this please don’t hesitate to contact us. If this is the case then it will clearly be indicated in the product information for your awareness.
Some of our products will be shipped directly from suppliers and so might have slightly different timescales. If you spend under £75 then your standard delivery charge will either be £2.99, £4.99 or sometimes £9.95 depending on the size and weight of your order. Our standard delivery is free if you spend over £75, however there are a small number of large and heavy products which require a delivery charge, if this is the case you’ll see this in the checkout before you pay.
